I managed email, calendars, data entry, and digital files, ensuring seamless administrative operations. Conducted research and prepared reports to support decision-making. Led client relationship management, serving as the primary contact, addressing inquiries, client support, handling of clients feedback and aligning services with client needs. Developed strategies to improve satisfaction and retention, provided regular updates, and collaborated with internal teams to enhance service delivery.

Spearheaded social outreach initiatives and Administrative support, expanding product visibility and engagement, managed client enquiries and feedback, trading tools onboarding. Led team and project coordination, ensuring seamless execution of tasks. Developed and implemented growth strategies that aligned with both short-term and long-term business objectives. Provided client and technical support, HR duties, trading sign-up and in-game content, enhancing user experience and platform functionality.