Frequently Asked Questions

Welcome to the anuXel Help Center. Below are some of the most commonly asked questions about how our freelance marketplace works for both clients and freelancers.

PAYMENTS

We currently accept PayPal and debit cards for all transactions.

Yes. All transactions are encrypted and processed through secure, PCI-compliant payment gateways. anuXel does not store your full payment details.

POLICIES & SAFETY

Absolutely. We use SSL encryption, secure servers, and manual monitoring to keep your data and transactions safe.

Please report any suspicious activity immediately to support@anuxel.com. Our team will investigate and take necessary action.

FOR CLIENTS

 

  • Post a project with a clear description and budget
  • Receive proposals from qualified freelancers
  • Review profiles, ratings, and portfolios
  • Hire the best fit and fund the project

Payments are made securely through PayPal, Crypto or debit card. Funds are held in escrow until the work is completed and approved.

You can request revisions or open a dispute if needed. anuXel provides support and mediation in case of unresolved issues.

FOR FREELANCERS

  • Sign up and create your profile

  • Add your skills, experience, and portfolio

  • Browse available projects and submit proposals

  • Get hired and start earning

You get paid once the client approves your work and releases the payment from escrow. Payments are processed via PayPal or direct debit transfer (where applicable).

Yes, anuXel charges a small service fee (shown during project confirmation) on completed transactions to maintain the platform and provide support.

SUPPORT

You can reach us by email at support@anuxel.com. We typically respond within 24–48 hours on business days.

 

Yes. If you and the other party cannot resolve a conflict, our support team can help mediate and propose a fair solution.