Effective Date: 14 July 2025
Last Updated: 14 July 2025
Website: www.anuxel.com
Support Email: support@anuxel.com

Welcome to anuXel. We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our freelance marketplace, anuxel.com.

We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

anuXel is a freelance marketplace connecting clients with freelancers across various categories, including design, writing, tech, and marketing. Our platform operates globally, with a focus on transparency, safety, and professionalism.

2. Information We Collect

When you use anuxel.com, we may collect the following information:

a. Personal Information

  • Full name

  • Email address

  • Phone number (optional)

  • Billing and payment details (processed securely)

  • Profile picture and portfolio (for freelancers)

  • Company or project details (for clients)

b. Technical Data

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and time spent

  • Referral source

c. Cookies and Tracking Data

We use cookies and similar technologies to enhance site functionality and monitor performance. You can control cookie preferences via your browser settings.

3. How We Use Your Information

We use the information we collect to:

  • Register and manage your account

  • Match clients and freelancers

  • Process secure payments via PayPal or debit card

  • Provide customer support

  • Send important updates and notifications

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

4. Payment Information

All transactions are securely processed through third-party providers such as PayPal or debit card gateways. anuXel does not store your complete card or payment data. These providers comply with PCI-DSS standards and ensure encrypted handling of payment information.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to provide and deliver our services

  • Consent – for marketing communications (optional opt-in)

  • Legal obligations – for tax, fraud, and compliance

  • Legitimate interest – to maintain and improve platform operations

6. Sharing Your Information

We only share your information when necessary and with trusted third parties, including:

  • Payment processors (e.g., PayPal)

  • Email service providers (for notifications and updates)

  • Legal or regulatory authorities (if required by law)

  • Contractors or partners operating on our behalf (under data protection agreements)

We do not sell, rent, or trade your personal information.

7. Data Retention

We retain your personal data as long as your account is active or as needed to:

  • Fulfill legal, accounting, or regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Provide support services

You may request account deletion at any time by contacting support@anuxel.com.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request data deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at support@anuxel.com.

9. Data Security

We take security seriously and have implemented technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure cloud hosting

  • Role-based access control

  • Regular system monitoring and updates

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways or service tools). We are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing personal data.

11. Children’s Privacy

anuXel is not intended for users under 18. We do not knowingly collect personal data from minors. If we learn that a child has provided us with personal data, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our operations. The latest version will always be posted on www.anuxel.com/privacy.

We encourage you to review this page regularly. Continued use of the site after changes are made implies acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, data access requests, or complaints, please contact us:

📧 Email: support@anuxel.com
🌐 Website: www.anuxel.com